Customer Service
Customer Service That Works Like Part of Your Team
Gatto Industrial Platers operates like an extension of your team. We take the time to understand your parts and your requirements, so expectations are clear before production begins.
Our goal is to be the vendor you rarely have to think about. By delivering consistent, dependable plating and upfront communication, we help you keep your operation running smoothly and your customers satisfied.
Expert Support Through Every Stage of Plating
We Help Make Sense of Specifications
When you send us a drawing or submit an RFQ, our estimating team reviews it carefully to make sure that what’s on paper will translate into a reliable production finish.
We Review the Details:
- Confirm finish callouts and specifications.
- Verify material type, geometry, and coating requirements.
- Provide a process capable of meeting the specified requirements.
If prints or specifications are unclear, we work with you to understand your requirements and align expectations before production. Our role is to provide a finish that meets your performance, appearance, and compliance needs or advise upfront on requirements that may be unrealistic for plating.
Responsive and Reliable
Answers you can Trust. A Team you can reach.
Our operation is large, but our service is personal. We provide realistic lead times and respond quickly so you can get back to your customers.
Our customer service team is structured around our process, with dedicated support for order entry, scheduling, shipping, and status updates. That means reliable answers and direct communication from people who know the status of your order.
Fast, Dependable Turnaround
Most standard zinc plating orders ship within five business days or less, depending on part type, finish, and processing requirements. Our production lines are designed and maintained to move large volumes daily, so material moves straight into production when it arrives, without setup delays.
That structure allows high-volume jobs to move through our facility efficiently, giving our customers turnaround times they can plan around.
A Partnership Built on Reliability
Real People. Clear Communication. Consistent Results.
Our customers stay with us because working with Gatto is straightforward and dependable, making scheduling easier and future problems less likely.
Every job benefits from our coordination between service, quality, and production all aligned around one goal: getting your parts finished right and out the door on time.
We operate on a large scale, but our service is direct and personal. That combination of high capacity with hands-on attention is what keeps our customers coming back.
Located in Chicago, we reach 65% of the U.S. in a day, lowering freight costs, reducing lead times, and enabling direct shipping to your customer.
With 210,000 sq. ft., we process full truckload orders efficiently, keeping parts organized and on schedule with dedicated staging, processing, and tracking.
Flaking, bleed-out, poor adhesion, we catch plating issues early before they turn into costly problems.
From fast quotes to clear answers, we simplify the plating process so you can focus on the rest of your project.
Contact Our Plating Experts
Whether you know exactly what you need or just need to talk it through, we’re here to help with quick turnaround times and expert guidance.